Privacy Policy

‍Effective Date: March 1, 2026

Truebalance-Telehealth PLLC (“Truebalance Telehealth,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website www.truebalancetelehealth.com (the “Site”) and during your telehealth interactions with our providers.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or communicate with us online.

1. Information We Collect

We collect two types of information:

A. Non-Health Information

When you browse or interact with our Site, we may collect

  • Contact details (such as your name, email address, or phone number) when you submit a form requesting information or scheduling an appointment
  • Non-identifiable information about your device, browser, and site usage through analytics tools (for example, page visits or referral sources)

B. Protected Health Information (PHI)

If you become a patient, we may collect health information that you share during your intake, consultation, or treatment process. We do not collect or store PHI directly through this website. All health information is collected and stored securely through HIPAA-compliant third-party platforms, such as HIPAA-enabled forms, our telehealth platform, or other HIPAA-compliant systems under signed Business Associate Agreements (BAAs).

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule consultations
  • Provide telehealth services and manage your care (through our HIPAA-compliant systems)
  • Process payments for services (cash-pay model via secure payment processors)
  • Improve our website and patient experience
  • Communicate updates, educational materials, or service reminders (non-PHI only)
  • Comply with legal or regulatory obligations

We do not sell or rent your information to third parties.

3. How We Share Information

We may share information only as necessary to provide services or as required by law:

  • With HIPAA-compliant vendors (e.g., telehealth, form, or payment providers) operating under BAAs
  • With service providers that support website hosting or analytics (only non-health information)
  • To comply with subpoenas, court orders, or legal requests
  • In the event of a business transfer, merger, or sale, where permitted by law

All PHI is handled according to the HIPAA Privacy Rule and only shared with your authorization or as legally required.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

  • Our telehealth and intake forms are encrypted and transmitted over secure connections (HTTPS).
  • All PHI is stored in HIPAA-compliant systems.
  • We do not store PHI on our public website servers.

Despite our efforts, no system can be guaranteed 100% secure, so we encourage you to avoid sending sensitive medical details via email.

5. Cookies and Analytics

Our Site uses basic analytics tools (such as Google Analytics) to understand visitor behavior. These tools may use cookies or similar technologies to collect anonymized data. You can disable cookies in your browser settings without affecting your ability to use the Site. We do not use advertising cookies or remarketing pixels that track individual users’ health information.

6. Your Rights

If you are a patient of ours, you have specific rights under the Health Insurance Portability and Accountability Act (HIPAA), including the right to:

  • Access and obtain a copy of your health record
  • Request corrections to your health record
  • Receive an accounting of disclosures
  • Restrict certain uses or disclosures
  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain non-health information for as long as necessary to fulfill the purposes described in this policy or as required by law. Health records are retained in accordance with applicable medical record retention laws.

8. Links to Other Websites

Our Site may link to external websites or resources we do not control. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal or health information from minors without parental consent.

10. SMS Communications and Privacy

We do not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

‍11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new laws, technologies, or business practices. The updated version will be posted on this page with the “Effective Date” revised accordingly. We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your rights, please contact us.